EPP (Expert Patients Programme)
The Expert Patients Programme (EPP) is a free course for anyone living with one, or more, long-term health condition in Croydon. The six-week course is designed to boost your health and wellbeing, find solutions to common problems and help you feel more confident to manage your condition.
The Expert Patients Programme complements the care and support you already receive from healthcare professionals and will make you aware of other services and resources available in your area.
Weekly sessions cover a range of topics including:
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Managing symptoms
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Dealing with pain and tiredness
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Coping with feelings of depression and anxiety
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Healthy eating
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Exercise
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Managing stress
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Planning for the future
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Communicating with family, friends and health care
professionals -
Finding other health services in the community
Toolkit & Resources
Choosing the Right Quality Standard
Which Quality Standard is right for your organisation?
To start with – three questions…
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What do we mean by ‘quality’?
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Where are we now?
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Where do we need to be?
What does quality mean?
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Knowing what you want to do
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And how to do it
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Learning from what you do
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Developing your organisation and services
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Achieving what you set out to do
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Satisfying your stakeholders
What is a quality assurance system?
A formal system to: -
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Sets out expectations that a quality organisation should meet
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Is a tool for continuous improvement
Provides evidence of the quality of your organisation
Steps in a quality system
Issues related to quality
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Monitoring
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Evaluation
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Governance
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Planninning (business, strategic and operational)
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Performance management and improvement
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Impact, outcomes…
Why does quality matter?
External Drivers:
Requirements imposed on your organisation:
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Requirement for tendering, procurement, contracting
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Requirement from some funders, especially for local/central government funds
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Stronger funding applications and monitoring reports
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You can show stakeholders how well you are performing
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Help with forming partnerships
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Criteria for membership of umbrella or parent bodies
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You can gain external recognition or validation
Internal Drivers:
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Better understand what you are doing and why
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Find out what is working and what is not
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Improve your services
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Decide where to put resources more easily
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Stronger funding applications/monitoring reports
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Better management of staff
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Attract more users and volunteers
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Manage risk
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Gain external recognition or validation
Where are you now?
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It is important that you know where you are starting from
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Most quality standards include an initial ‘self- assessment’ stage
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Or you can use another method such as ‘Tools for Success’
knowhownonprofit.org - Developed the ‘Tools For Success’ toolkit built around seven topics crucial to sustainability:
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Compliance - Are we legal?
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Governance - Can we demonstrate accountability?
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Direction - Do we know where we are going?
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Finance - Have we got the financial resources to meet our obligations?
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People - Have we got the right people and skills?
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Operations - Are we efficient in meeting our objectives?
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Networks - Do we work well with others?
Next steps
Choose the right system for your organisation:
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Make sure you know what you want it to do
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Have you got the resources to implement and maintain it?
You are likely to find you may have already developed some elements
Click on relevant documents below to view in PDF: -
